Digital service "Moscow Investor"
The "Moscow Investor" digital service addresses the issue of ineffective communication between businesses and government authorities, which has traditionally hindered investment and economic growth in Moscow. Implemented by the Department of Investment and Industrial Policy of Moscow City, the service offers a streamlined, automated process for handling inquiries, reducing bureaucratic barriers and providing prompt solutions to investment-related issues. Since its launch at the end of 2020, the service has resolved over 5000 issues, significantly improving the investment climate in Moscow and contributing to the city's economic growth.
Platforms And End-to-End Solutions For Government And Public Administration
Digitalization of services and service ecosystems for citizens
The project is designed to be implemented indefinitely. Implementation stages of project: 1 Month - Preparatory Stage: - Development and approval of the service concept. Main Stage: - Development and issuance of the regional regulatory act — 15 days. - Formation and agreement with executive authorities/collegial working bodies on the message classifier — 10 days. - Development and launch of the platform — 5 days.
Recognized as a best practice for online issue resolution, Moscow Investor is featured on Smarteka, a national platform showcasing socio-economic solutions. Designed for easy scalability and replication, the service can be implemented in other regions cost-effectively. The following regions are interested in implementing this service: Belgorod region, Republic of Bashkortostan Primorsky Krai etc. In addition to strengthening investment climates, Moscow Investor service fosters economic growth, job creation, and income growth by sharing its model and best practices.
The competitive advantages of the "Moscow Investor" service include: • Efficiency: Issues are resolved within an average of 4-10 days, boosting productivity. • Transparency: Automated and transparent processes build trust between businesses and the government. • Accessibility: The service is available online 24/7, allowing investors to interact with government authorities without physical visits. • User-Centric Design: The platform is intuitive, offering a one-stop solution for various business-related inquiries. • Scalability: Designed for easy replication in other regions, enhancing its impact beyond Moscow
One of the top 100 ideas for new times in the section “Economy development and entrepreneurship” according to the forum results “The strong ideas for a new time”. As per the Decree of the President of the Russian Federation dated December 12, 2022 N 899, the forum is held annually to support and implement socially significant initiatives and projects of citizens, and to select ideas for the formation of a national development strategy. The forum is launched by the Agency of Strategic Initiatives.
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