Compensation Claims Management System (CCMS)
Problem: o Inaccurate recordkeeping of mineworkers in the Southern African Development Community (SADC), hence the mining industry loosing contact with former mineworkers; o Inefficient and ineffective processing of unclaimed mineworkers lung disease benefits; o Unnecessary benefit medical examination (BME) submissions into the MBOD due to unknown service records for former mineworkers; o Difficult CCOD claim finalisation due to the unknown whereabouts of former mineworkers; and o Subsequent fraud due to the above. Implemented Solution: CCMS is an end-to-end web-based electronic workflow platform that facilities the paperless processing of occupational lung disease claims. CCMS is role and transaction-based allowing for the segregation of duties per functionality area and which allows for data input, processing and calculations, document output, and reporting through dashboards and data outputs. Medical content including x-ray images are stored against the mineworker record. Implemented at the Tshiamiso Trust in November 2020, followed by the MBOD in July 2021.
Platforms And End-to-End Solutions For Government And Public Administration
International technological platforms
Initial implementation was 4 years across multiple tenants with an ongoing rollout to service providers.
Across various Southern African Development Community (SADC) countries, specifically: • South Africa • Eswatini • Lesotho • Botswana • Mozambique • Malawi
• End-to-end workflow solution, role and transaction-based allowing for the segregation of duties per functionality area • One system, one database with multiple tenants • CCMS is underpinned by a shared database between government and the private sector • Full biometric registration of the claimant (mineworker or the beneficiary). • Ability to track the claimant via biometrics from lodgement through the medical process • All related information and documents linked to the mineworker record • Various fraud prevention measures have been introduced • Certification panel members can jointly certify claimants from different locations
Fact Sheet_Minerals Council_Improving the OHS - FINAL 20 2 2020
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