Creation of the Municipal Management Center for effective public feedback
The basic premises for the practice implementation were the need to satisfy demanded and crucial requests of citizens, the need for rapid resolution of specific issues of the population, unplanned work, analysis of public needs to determine priorities in work and take them into account in making long-term decisions, budget planning and participation in programs and, of course, increasing the level of trust in the authorities among residents. To provide feedback to the population, a Municipal Management Center has been created, whose specialists process messages from various open sources on a daily basis. To improve the quality and operational efficiency of the dialogue experts from all departments of Vladivostok City Administration are involved in the work of the Center. Messages are received through different communication channels: • official pages of the Administration and head of the city in domestic social networks, • media field and mass media monitoring, • a specially created chatbot in Telegram (including themed chatbots on particular topics (for instance, on heating or electric scooters)), • the Unified dispatch service, • the feedback platform, • official appeals of citizens, submitted in accordance with the Federal Law 59-FL. The Municipal Management Center accumulates all data received via communication channels, conducts analysis of incoming requests and forms reports for governance on its basis. It reflect issues of concern and questions from the public, demanding attention of the head of the city for making managerial decisions. According to the results of the reports instructions are given, departures of the head of the city and specialists to the objects are conducted, decisions are made and work plans are formed both operational and long-term, requiring participation in various programs and budget allocation. Issues reflected in the reports are put under the control of the control department of the administration until the moment of implementation
Platforms And End-to-End Solutions For Government And Public Administration
Digitalization of services and service ecosystems for citizens
3 years
Primorsky region, Vladivostok
The implementation of this practice has a high social effect. Thanks to the adequate feedback from the public it is possible to satisfy the really important needs of citizens via participation of the government, public and business as well in solving the issues. Many issues can be offset.. Also this format through the analysis of questions received from residents makes it possible to plan a budget and work for the future, taking into account the requests and needs of people, which allows to create high demand projects and satisfy the expectations of citizens. Thanks to the created chatbot residents have the opportunity to ask their questions non-publicly and receive prompt answers to them. Working with thematic chatbots (by topic during the aggravation of certain situations - snowfall, lack of heating, scooters, etc.) allows to quickly collect data on the situation directly from residents in order to form an up–to-date picture, allocate resources and plan work.
https://otvprim.tv/gorodskaya-sreda-munitsipalniy-tsentr-upravleniya-190624 https://primamedia.ru/news/1528206/ https://dzen.ru/a/ZPWICcK51jBV_OL2 https://kprim.ru/vo-vladivostoke-sozdali-municzipalnyj-czentr-upravleniya/ https://vostokmedia.com/news/2023-06-21/reshaem-vmeste-mtsu-vladivostoka-dva-goda-rabotaet-na-blago-gorozhan-2962174 There are no awards or prizes.
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