The practice of "Managing together"
The problem: The lack of control over the quality and timing of the work carried out under the Regional Development Program. The low level of digital competencies due to the accelerated penetration of electronic technologies into the lives of citizens. Low level of communication between authorities and residents of the region. The need to bring the activities of the OGV in line with current legislation regarding the transition to the electronic form of providing services and receiving appeals from citizens. The low level of public control over the activities of the authorities. Implemented solution: The interactive portal "Managing Together" was launched on April 13, 2017. in the Perm region. The portal includes key services for residents' interaction with authorities and participation in the development of the region: "Inform" – a service for receiving messages about problems; "Find out" – a service for disclosing information about the repair, construction, improvement of urban infrastructure; "Vote" – a service for online voting; "Open Data" – a service for disclosing information about any objects of urban infrastructure, from hockey fields and beaches to the registry of clinics or roads; "Suggest" is a service that aims to find ideas for creating new categories, problematic topics, as well as collecting suggestions from residents. On the "Managing Together" portal, residents of the Perm Territory can report problems with the current maintenance of infrastructure facilities and evaluate the results of the work carried out, learn about the implementation of the Perm Territory development program, receive up-to-date information about urban infrastructure facilities, participate in online voting and offer their ideas on the portal's website (https://vmeste.permkrai.ru /) or using a mobile app "We manage together."
Platforms And End-to-End Solutions For Government And Public Administration
Digitalization of services and service ecosystems for citizens
The preparatory stage is up to 16 months.
The rights to use the project "We Manage together" have been transferred to 7 regions: Nizhny Novgorod Region, Zabaikalsky Krai, Orenburg Region, Stavropol Territory, Sakha Republic, Kurgan Region, Bryansk region.
The systems of the Moscow Government, which formed the basis of the "Managing Together" project, were designed to master a large amount of data. The Ministry of Information Development and Communications of the Perm Region has adapted these practices to the region for their subsequent replication. In the process of adapting the "Manage Together" information system, the project team switched from commercial software (Oracle) to open/free software (PostgreSQL), redesigned the business process configuration tool. Now all services are implemented on a modular basis and can be connected in each specific region as needed. - The possibility of effective interaction between the user and the authorities without visiting official authorities and written statements, receiving feedback from the authorities in a short time; - The ability to find all information about the construction, reconstruction and repair of urban infrastructure facilities: the status of the work, the start and end date of the work, as well as all project documentation; - Increasing the number of participants in crowdsourcing campaigns to collect offers; - Increasing user engagement in the development of the urban environment; - Reducing costs due to timely decisions, saved time, and reduced administrative costs.
Silver medalist of the international competition of communication projects Eventiada IPRA Golden World Awards in the nomination "Best public project"; finalist of the Runet Prize in the nomination "Leaders of digital Transformation", winner of the VI All–Russian competition of regional informatization in the nomination "Interactive interaction with citizens - Public projects", winner in the nomination "The best initiative in the field of creating mechanisms for accountability of public authorities to public control", and also awarded by the Institute for Internet Development "Digital Region" for participation in formation of the digital landscape of the Russian Federation;
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