Сommunalka
The housing and utilities sector in Russia is often characterized by closedness, bureaucracy, and corruption, which can be inconvenient for residents and service companies. More than 51.4% of Russians struggle to understand their utility bills, leading to distrust and inefficiency. Companies need help in collecting payments, managing accounts receivable, and fostering more transparent communication with residents. The mission of the Utilities Management Center Сommunalka is to make interactions among all participants in the housing sector convenient, transparent, and sustainable. We offer a single service that optimizes and automates company processes, providing access to all necessary information and real-time communication with residents. What does our service include? For residents: - A mobile app with a personal account for convenient and quick communication with service companies. - One-click meter reading submissions for electricity, gas, and water. - Automatic upload of charges for all utility services, with easy grouping of all charges by property and the ability to detail charges for each service. - Payment of all utilities with a single payment from any bank card of the banks of the Russian Federation. - Management of readings, charges, and payments for different properties or owners. - Payment and reading history. - Push notifications from utility services regarding the resident's property. - Ordering emergency and non-tariff services from service companies. For companies: - Unified payment service – allows payment of all bills with a single payment. - Automated tools for registering and processing consumer requests in real-time. - Optional 24/7 trained call center for handling consumer requests. - Reduced load on dispatch services with automatic request registration through Сommunalka’s mobile app, VTB bank system, and emergency dispatch robot. - Management of emergencies by dispatchers through a unified web portal. - Analytics on payment collection, accounts receivable management, request and complaint analysis, and the quality of departmental work with requests. - Automating non-tariff paid services through a single personal account ensures complete control and tracking of all requests. - The reminder system includes messages, push notifications, and official letters reminding of meter reading submissions and outstanding balances. - Online connectors to 1C Housing and Utilities allow clients to see current arrears and pay for utility services on time. - Storage of messages, SMS, and calls for three years for legal protection and resolution of conflicts. App Store - https://clck.ru/3CCkva Google Play - https://clck.ru/3CCkxS
Platforms And End-to-End Solutions For Government And Public Administration
Intelligent decision-making systems
Indefinitely
We are actively working in the Republic of Crimea, where our solution has already been successfully implemented and is functioning. It provides high-quality service and meets the needs of local residents and utility providers. We are also in active negotiations to expand our project into the Southern Federal District and the North Caucasian Federal District, and we are considering the possibility of extending our services to the Republic of Azerbaijan. These steps will allow us to strengthen our presence in key Russian regions and enter the international market, ensuring a broader reach and access to our services.
We provide companies with a unified solution for their business needs. Backed by our extensive experience and thorough market analysis, we have pinpointed five critical requirements of companies and possess the know how to meet them effectively. 1. Increase payment collection and reduce the number of debtors. We offer a suite of IT and banking tools for organizing convenient and efficient utility payment collection. 2. Handle resident requests through a single interface. We provide a tool for effective and fast consumer interaction on emergency, financial, and other requests. 3. Make the process of providing paid services more convenient and transparent. We offer automation and tracking of additional paid services through a unified personal account, ensuring complete control and monitoring of all requests. 4. Enhance decision-making with analytics. Online analytics of payment collection through various channels, tracking incoming requests, and monitoring work performance and quality through a user-friendly analytical dashboard. 5. Ensure data storage for legal protection and compliance with regulations. We offer server solutions with guaranteed data storage (messages, SMS, and calls) for three years, ensuring full compliance with legal requirements and providing valuable protection for administration and management companies in case of disputes.
Interview with the CEO for Vesti Crimea TV Channel https://vesti-k.ru/tv/2023/06/06/v-krymu-nablyudaetsya-ostryj-deficit-it-specialistov/
N.A.
