Intelligent automation of document processing procedures

Business processes of government institutions and commercial companies include a significant number of stages involving the manual processing of electronic documents (digital or scanned copies). Such documents include client passports, waybills, service requests, completed questionnaires, etc. These operations are usually repetitive and do not require cognitive functions. People performing these tasks become fatigued, make errors, and experience demotivation. Manual execution of these operations leads to the following: 1) Excessive personnel costs, including recruitment and onboarding of new employees due to high turnover; 2) Risks of negative financial and reputational impact due to human errors; 3) Inability to increase the speed of service delivery while maintaining or improving quality. The implemented solution is an integrated software platform Primo RPA, which includes robotic process automation (RPA) tools and machine learning algorithms for document classification and information extraction. The Primo RPA software robot performs all necessary operations instead of the user, formulating tasks for the Primo RPA AI Server module and using the results obtained to carry out further steps of the business process.