eSanjeevani - National Telemedicine Service (India)
Challenges: Healthcare delivery systems in countries like India face significant challenges that impede efficient and equitable access to medical services. These challenges stem from systemic issues that affect both the availability and quality of care across all levels of the healthcare system. They include: Non-availability/shortage of doctors and specialist doctors at the ground level. High burden on secondary and tertiary level health setups due to non-availability of services at the primary level, i.e., lack of gate-keeping. Lack of health record creation at the primary level. Lack of continuum of care. Implemented Solution: To tackle these challenges, the Ministry of Health and Family Welfare (MoHFW), Govt. of India selected Centre for Development of Advanced Computing’s (C-DAC) flagship and indigenous telemedicine platform titled eSanjeevani. C-DAC is a premier R&D (IT and Electronics) organisation under the aegis of the Ministry of Electronics and Information Technology, Govt. of India. It has been deployed in two variants: 1. eSanjeevaniAB-AAM: A Provider-to-Provider telemedicine system (assisted telemedicine) under Ayushman Bharat Scheme of Govt. of India is based on Hub and Spoke model and launched in November 2019. 2. eSanjeevaniOPD: A Patient-to-Provider telemedicine system to enable citizens to get outpatient services in the confines of their homes. This variant was launched during the peak of COVID 19, to provide safe Provider-to-Patient consultations. Since then, it has continued to grow in demand, even post-lockdown. The processes in eSanjeevani are modeled after traditional hospital-based outpatient departments (OPDs) to provide users with a familiar and effective experience. Designed with minimal steps and intuitive interfaces, the platform ensures ease of use for patients and healthcare providers. The digitalization of service delivery enhances accessibility and convenience, reducing physical barriers to care. This streamlined approach simplifies access to healthcare services and maintains the quality and efficiency of care delivery.
Platforms And End-to-End Solutions For Government And Public Administration
Digitalization of services and service ecosystems for citizens
eSanjeevani, India's National Telemedicine Service, launched in 2019, has quickly expanded nationwide. Initially focusing on infrastructure and training, it was introduced as a monolithic platform for Health and Wellness Centers (HWC) and eSanjeevaniOPD. To meet evolving needs, eSanjeevani 2.0, with a cloud-based microservices architecture, was phased in between March and July 2023. Ongoing updates include advanced data analytics and enhanced patient management, ensuring the platform remains a vital and adaptive tool in India’s healthcare system.
eSanjeevani, India's National Telemedicine Service, has been successfully implemented across the length and breadth of the country, ensuring comprehensive healthcare access for the diverse population throughout the country. The regions range from rural villages and tribal communities to urban centers and remote islands, this marvel of digital health provides medical services by bridging geographical barriers, plugging the digital divide and enhancing access to healthcare for millions.
eSanjeevani offers several competitive advantages that make it a standout one of its kind of telemedicine platform: Broad Accessibility: eSanjeevani extends healthcare services to remote and underserved areas across India, bridging geographical gaps and reducing the need for patients to travel long distances to access medical care. Seamless Integration: The platform integrates effortlessly with existing healthcare systems and workflows, enabling healthcare providers to incorporate telemedicine into their practices with minimal disruption. Walk-in Consultation Model: eSanjeevani's design allows for walk-in virtual consultations, replicating the ease of access found in traditional hospital OPDs without requiring prior appointments, which simplifies the patient experience. Digital Health Records: eSanjeevani facilitates the creation and maintenance of comprehensive digital health records, improving continuity of care by ensuring that patient information is easily accessible for future consultations. Special Needs Accommodation: The platform is equipped with features specifically designed to be accessible for specially-abled individuals, ensuring that all users can navigate and utilize the services effectively. Support for Diverse Populations: eSanjeevani is particularly beneficial for inmates, residents of old age homes, and children in orphanages, providing essential medical attention and care without the logistical challenges of transporting them to healthcare facilities. Scalability: eSanjeevani is designed to be scalable, allowing it to adapt to different regions and populations across India, making it a flexible solution for addressing varying healthcare delivery needs. Cost Efficiency: By reducing the need for physical infrastructure and enabling remote consultations, eSanjeevani helps lower operational costs for both healthcare providers and patients. Enhanced Quality of Care: The platform's digital nature facilitates timely consultations and follow-ups, which contributes to improved patient outcomes and overall quality of care. Free of Cost: eSanjeevani provides its services free of cost, ensuring that all individuals, regardless of their financial situation, can access quality healthcare without any financial barriers. These specific advantages highlight how eSanjeevani effectively addresses key challenges in healthcare delivery and positions itself as a leading solution in the telemedicine field.
Platinum Award (Category: Innovation in Pandemic) - Digital India Awards, Dec 2020 Excellence Award (Category: Digital Technology Sabha) - Indian Express Group, Aug 2020 Award of Appreciation (Category: eGov Award 2020) - Computer Society of India, Feb 2021 Gold Award (Category: Health) - SKOCH Group, Mar 2021 Award for Excellence in e-Governance (Category: Gems of Digital India) - BMC, Mar 2021 Global Digital Health Innovation Award - Global Digital Health Summit, Oct 2022 Award of Notable Mentions (Category: Telehealth Tech Pitch) - IEEE SA, Aug 2023 Award of Excellence (Category: eGov Awards 2023) - Computer Society of India, Mar 2023
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