Ticketing system and digital services of the Moscow Metro
The digitalization of the Moscow Metro's ticketing system targets several issues: - Queues at ticket offices - Time required to pass through turnstiles - Costs of producing paper tickets - The need for unified urban transport - Disadvantages of traditional carriers (e.g. risk of losing a paper ticket) - Overall user experience improvement These issues have driven the continuous evolution of the Metro’s ticketing system, introducing advanced payment methods like biometric fare payments (facial recognition), QR codes, Virtual Troika cards, and the developing Digital Rouble. These innovations integrate all types of urban transport in Moscow.
Platforms And End-to-End Solutions For Government And Public Administration
Digitalization of services and service ecosystems for citizens
The project has been operating since 2013 and it is continually updated with new fare options being implemented almost every year. As a result, there is no planned end date for the project.
The project is primarily implemented in Moscow and the Moscow Region—areas where Moscow Transport operates. However, Moscow's best practices have been adopted in various regions across Russia. As a result, up to 20 regions are now using the ticketing system based on the Troika card.
The development of innovative payment methods allows passengers to: - avoid forgetting tickets at home - save time and reduce the hassle of looking for a travel card in a purse, speeding up passage through turnstiles - contribute to environmental sustainability by reducing the demand for paper tickets - transfer the balance to a new travel card in case of loss - top up travel cards remotely via the Moscow Metro app - choose from numerous payment options that best suit their needs In 2022, the Troika card was transferred to a Russian chip, and in 2023, the production of Troika was fully localized in Moscow (in cooperation with LLC MSP).
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