Portal of state and municipal services (functions) Moscow Region
Problem: The need to submit applications in person for the provision of services Solution: Obtaining services in electronic form using the portal
Platforms And End-to-End Solutions For Government And Public Administration
National and municipal technological platforms
2 years
Moscow oblast
Reducing the time spent on applying for regional and municipal services; Convenience in tracking the status of the application under consideration; The use of smart services that reduce the percentage of refusals on applications; The availability of direct communication between applicants and authorities through the feedback and advisory support service; There has been a change in the model of providing public services, as it has made them even more accessible at any time from anywhere, without being linked to a stationary PC, or the need for face-to-face visits to the MFC or departments. It also provided a convenient way to record and inform about the problem in the "here and now" format from a smartphone, without having to contact the reception departments.
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