AI for handling requests

Problem and implemented solution

1. a large number of sources of appeals (public, social networks). The AI provides a complete analysis of the requests. 2. a large number of messages and comments, from which it is difficult to identify the real problems. The AI shows the number of requests for each topic. 3. High labor costs for processing messages (classification, problem, applicant). The AI shows a summary of the requests and structures them.

Nomination

Platforms And End-to-End Solutions For Government And Public Administration

Topic

Intelligent decision-making systems

Estimated duration of implementation

The implementation period is 1-6 months.

Implementation geography

Khabarovsk Territory

Description of competitive advantages

The AI shows: 1. Complete analysis of comments; 2. The number of requests for each topic; 3. All requests on the selected topic; 4. Summary of requests; AI collects information from all sources of requests, provides operational statistics and real-time data. The AI analyzes call records and creates requests and assignments in the WsDocs EDMS. WsDocs EDMS is a smart workflow for organizations of any scale.

List of awards and prizes, media articles about the organization/individual or the Practice

Победитель международной премии в области ИИ, как самый эффективный кейс в области госуправления.

List of scientific works and IP connected with the Practice

N.A.

AI for handling requests

Contacts

Partners