Designing and implementing a system for reviewing the stakeholders' objections
In Iran's electricity market, after issuing the invoices of the players in the generation, transmission and distribution sectors, the beneficiaries can express their objections to the calculations made. The Iran Grid Management Company is also obliged to respond to the received objections. This process used to be done non-electronically and on paper, but now it is completely mechanized and done electronically (sending and checking the objection through the system).
Platforms And End-to-End Solutions For Government And Public Administration
Digitalization of services and service ecosystems for citizens
The maximum time to respond to the protest is fourteen days
Iran-Tehran
Significantly reducing the duration of processing of actor's objections Increase customer satisfaction Increasing orderliness in handling protests Increasing transparency in the protest process Ease of reporting
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