Designing and implementing a system for reviewing the stakeholders' objections
Problem and implemented solution
In Iran's electricity market, after issuing the invoices of the players in the generation, transmission and distribution sectors, the beneficiaries can express their objections to the calculations made. The Iran Grid Management Company is also obliged to respond to the received objections. This process used to be done non-electronically and on paper, but now it is completely mechanized and done electronically (sending and checking the objection through the system).
Nomination
Platforms And End-to-End Solutions For Government And Public Administration
Topic
Digitalization of services and service ecosystems for citizens
Estimated duration of implementation
The maximum time to respond to the protest is fourteen days
Implementation geography
Iran-Tehran
Description of competitive advantages
Significantly reducing the duration of processing of actor's objections
Increase customer satisfaction
Increasing orderliness in handling protests
Increasing transparency in the protest process
Ease of reporting
List of awards and prizes, media articles about the organization/individual or the Practice
N.A.
List of scientific works and IP connected with the Practice
N.A.
