The call center staff worked without statistics and recording of conversations, excluding quality control. Applications for state support were accepted in paper form, documents were entered and checked manually, causing errors and delays. Folders with documents were lost, delaying decisions for up to a month and causing customer dissatisfaction. We have created an IT system for processing requests, which allows you to: Keep records, distribute among employees, coordinate decisions and communicate. Notify the responsible persons and applicants about the status. Collect analytics, feedback, and generate documents. Maintain a database of entrepreneurs. Integrate with government support portals: SMEs.RF, My subsidies.

Problems: The participants have different databases of yards and houses. Unclear responsibilities of employees and uncontrolled deadlines for tasks. Residents could not get information about the quality of work and deadlines. Opacity in the design and purchase of equipment. High financial and labor costs for routine activities. Solutions: Combining and cleaning databases, assigning unique codes to yards. Automate tasks and set up deadline notifications. Creation of a call center based on Oktell telephony. Setting up an equipment accounting system and budget limits. Development of a website to inform residents and receive requests. Automation of the generation of reports and printed materials.

Project goal: To supplement the sports and recreation center with methods and equipment to maintain the health and quality of life of the region's residents. Main task: To increase the number of children, adults, athletes, not only involved in sports, but also involved in the health preservation system.